Forum Discussion

Koala0nFire's avatar
Koala0nFire
4 years ago

Unable to download Mass Effect: Legendary Edition

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 33b9e34d-b141-43b5-ab02-5537b29050d8
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 08.01.22 14:33
Summarize your bug Unable to download Mass Effect: Legendary Edition from Game Pass
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? No idea.
What happens when the bug occurs? An error message pops up.
What do you expect to see? A download window.

‌

I can't download Mass Effect: Legendary Edition despite having EA Play, from Game Pass. I also can't add it to my collection as it gives the same error.

Any other game, owner or from EA Play downloads fine and I can play it. The account in EA Play is correctly connected to Game Pass (or the other way around) because as I just mentioned, I can play games I do not own.


I've spent 2,5h on support chat, but I've gotten nowhere apart from being asked my name and how I'm doing by each of the three agents!

What I did so far:

  • Used Restart app option in EA Desktop.
  • User App Recovery option in EA Desktop.
  • Logged out and logged back in to EA Desktop
  • Uninstalled and reinstalled EA Desktop
  • Rebooted PC
  • Changed default download directory from C: to another drive
  • Ran EADesktop.exe as administrator, instead of using the EA Launcher
  • Tried lowering UAC to the lowest level
  • I could not move the game files to other location (as suggested by help article) as they do not get created as the download never starts so there is nothing to move
  • Installed latest Windows update (had 20H2, now on 21H2)
  • I booted Windows in safe mode with network, but EA Desktop would not even launch there

Unfortunately, there's still no effect. At some point I got to a moment, where instead of seeing download button there was a permanently disabled LOADING button there that I couldn't do anything with. Anyone has any ideas?

bug
mac
pc

43 Replies

Show More
  • Koala0nFire's avatar
    Koala0nFire
    4 years ago
    @Laciuu I just changed my region in Settings > Application > Region to United Kingdom (I'm from Poland as well) and now it worked and started downloading.

    @EA_Jason Could this be escalated, that this game is somehow region locked while it shouldn't be?
  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    I had a feeling that was the case @Koala0nFire, that's why I asked for the region.

    If anyone here encounters the same issue, then please share your location first before trying @Koala0nFire's solution. It gives me an idea in which regions ME:LE isn't available via EA Play or the EA app. 

  • Koala0nFire's avatar
    Koala0nFire
    4 years ago

    I described it in my post - Settings > Application > Region.

    You can find a screenshot with what to click exactly below:

  • Laciuu's avatar
    Laciuu
    4 years ago
    @Koala0nFire It worked for me as well. Thank you!
    In my case, changing the region reverted to me being unable to download any game, that wasn't already in my collection.
    So I did what I was doing earlier:
    1. Reinstalling EA Desktop
    2. Killing EA BackgroundServices in the task manager
    3. Setting EA BAckground Services from automatic to manual in the Windows Services
    4. Rebooting My PC
    5. Launching EA Desktop without launching the Xbox app.
    6. Then Changing the region to UK.
    7. Actually being able to download ME: Legendary edition.

    I'm unsure if any of the steps were unimportant, but it did work this way. Again - thank you!
  • yoni116766's avatar
    yoni116766
    4 years ago

    @Koala0nFire 

    I know something is wrong and that's why I asked

    I don't have that region option in the settings (see below picture)

    @EA_Jason any advice on this situation?

  • SirLockeLamora's avatar
    SirLockeLamora
    4 years ago

    I'm from the Middle East, Jordan

    I do not have the option to select the region :/

    Report ID: 90a1e240-b2dd-419a-b040-b645b43ead9c

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    That's a question for a different topic @SirLockeLamora.

    Please create a new topic about being unable to switch regions as this one is specifically about ME:LE missing for some players. 

  • SirLockeLamora's avatar
    SirLockeLamora
    4 years ago

    @EA_Jason I may have not explained it well.

    I'm suffering from the same issue as the others here, where I'm unable to download Mass Effect: Legendary Edition. It is the only game that I'm unable to download. I've tried all the solutions mentioned on the thread and none of them worked.

    I asked about the region change only because one of the other members mentioned that by changing the location they were able to download the game, but that's not the main issue here.

    Hope this explains it and let me know if you need any additional information from my side.

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    I fully understand @SirLockeLamora. I have sent up the examples of players being unable to download and install Mass Effect to the right teams to be investigated. 

    The changing of regions is just a workaround that other players are using. If that function isn't available to you, then I'd have to ask you to create a new thread for it. 

    Ideally I would only have 1 bug/issue posted per topic. Otherwise things get a little too disorganized on these forums. 

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,828 PostsLatest Activity: 12 days ago