Unable to get to sims menu

Question

When my Sims is started, it gets to an announcement like "Spring Sale," and I can't get past this. I have tried the X (escape key) and even clicked on "Learn More," but nothing happens. I have restarted four times, and it keeps coming to that page with different announcements.&nbsp; &nbsp;Anyone else having this issue?&nbsp; &nbsp; Help please

puzzlezaddict · Answer

danemommy&nbsp; If you're still having issues, what platform (Windows, macOS, Playstation, XBox) are you playing on?&nbsp; If you're on a computer, does it help to switch to windowed mode?&nbsp; Open Options.ini, in Documents &gt; Electronic Arts &gt; The Sims 4, search for fullscreen , and set it to 0 (zero).