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soynyaa's avatar
soynyaa
Seasoned Newcomer
6 months ago
Solved

Unable to Install The Sims 4 After Account Recovery

Hello, A few days ago, my account was hacked, and I lost all my games. My library was completely empty. Thankfully, with the help of customer support, my games were restored. However, every time I t...
  • EA_Solaire's avatar
    EA_Solaire
    6 months ago

    Hi there,

    Please first clear the cache on the EA app with the steps here.

    If you're still seeing this error, you'll want to get in contact with live support so they can review your account details a bit further and see what's causing this for you. You can submit a help request by following these steps.

vicariouslysims's avatar
vicariouslysims
New Novice
2 months ago

The Base Game is free but I've purchased all the expansion packs, stuff packs, game packs and most of the kits.  Now it seems that I'm blocked from re-opening my case but I'm still unable to play the game.  The lack of response here is telling.  I'm furious.  I'm not going to let this go until it is resolved.

williamabo's avatar
williamabo
Seasoned Rookie
2 months ago

I am afraid you aren't the only one I am also affected too I made a case for this issue and am EA agent was helpful to me about it the agent noted me as the first one to report it 

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