Unable to player older games in EA App (C&C Red Alert 3)

I have a had a few tickets open with EA and worked with them over chat trying to get C&C Red Alert 3 to launch. I keep getting an error that says '"Failed to launch game. An error on our end caused the launch to fail. Try again a little later." with two buttons that say Get The Game or Close. They had me try some troubleshooting options with VC runtime and clearing the EA Apps cache but with no luck. They are filing it is a bug and recommended I submit something here. Any help with this could be greatly appreciated!