Community ManagerHey arafath0305,
Your settings page looks fine to me. Are you having issues when you click manage? Or what's the issue exactly?
If you mean the friend bar to the right, could you try clearing the EA app cache to see if that solves your issue?
Hello, I'm going to try again to prove that this is a network issue on EA's end. I have attached a screenshot of WireShark on my home network, with a display filter set up to only show traffic to EA's "social servers". As you can see, after the red line, the server stops responding to the websocket messages sent by the client (the connection isn't blocked, as ACKs still get through). This was also evidenced in my last screenshots where I showed the decrypted payloads. Therefore, I can only assume my IP is shadowbanned or something. My next reply will contain a packet capture from a known-working network (my phone hotspot). Please forward this to whoever can actually fix this.
Here I have highlighted all of the "Application Data" TLS payloads from the server when I launch the EA app via my phone hotspot and when I am reasonably sure that they are websocket replies. In this case, my friends list shows up (it is not blank and it behaves normally). Therefore, I can infer a correlation between the friends list not loading and the server not replying to me on my home connection. Again, this isn't an ISP issue, as if it was, the connection would be terminated or the ACKs wouldn't get through and the packet captures would be filled with retransmissions (there was just one in the above capture and it was on another port anyway).
If you are unable to interpret this information, please pass it on to someone who is able to interpret it.
EDIT: After extended verification, I have determined that my ISP blocks TCP port 9000, which is the cause of this issue. It turned out that the retransmission was not just because of my trash wifi. This should honestly be documented somewhere, I've pulled my hair out for like two months at this. Packet capture will still be attached for documentation purposes.
TL;DR: If your ISP blocks port 9000 (it was used a long time ago by a virus, but they're stuck in the past i guess), ask them to unblock it or split-tunnel it with a VPN, as that is the cause of the friends list not working.
