Very Bad EA App Launcher
Dear EA Support Team, I am writing to express my frustration with the EA Launcher, which has consistently failed to launch a single game for me. Despite repeated attempts to troubleshoot and reinsta...
Forum Discussion
EA_Leeuw
Community Manager
Community ManagerHi Scaly_Pride and others,
If you're running into issues with the EA app on your device, I’d recommend checking out the [INFO/GUIDE] Index - Troubleshooting the EA app | EA Forums - 11894375. It covers common problems and solutions.
A good first step is to try repairing the client. If that doesn’t resolve the problem, please provide the details we typically request, such as your EA app Error Reporter ID and EA app logs.
It would also be really helpful if you could share more about your system. For example, are you using a Windows PC or a Mac? What’s the operating system and version? Details like these, along with anything else that might help narrow down the cause, make troubleshooting much more effective, since every case can be a bit different.
I completely understand that dealing with technical issues is frustrating. However, posts that only say things like “Please fix this” or “Address this ASAP” unfortunately aren’t actionable and won’t help move things forward.
Thanks for understanding.
I understand there's no way for you to know beforehand, but before posting I (and most likely 99% of players with issues) have already repaired, reinstalled, rebooted and done all the non-solutions usually advised for common problems, because it's the usual "it's your fault, user" answer given to any issue by almost any service provider; this part is not an EA only thing.
What is an EA only thing is that all other games with or without launchers work just fine and launch without issues.
For whatever reason, your launcher app just doesn't work. It's not the game I want to play itself; from time to time launches and runs great, but most of the time it's not that it crashes... it doesn't even get to try to start the "hub launcher" to select which part of the trilogy one would like to play. If I could play the game I bought offline I would not care, but online is mandatory despite it being a single player game. That's just scummy (from EA, not you personally).
I've played a couple games I got for free through the EGS a few years back, when only registration, and no app, was necessary and they worked fine; but as I said, I'm glad I've given EA very little money to have such bad experience within and along the first 10-12 days using the app.
