We've canceled the download because you don't own this game.

Thanks for the clarification, MistressGynny​.

We are not able to make any account changes here on the forums to add this directly, I'm afraid, so this would be up to whatever options the support team may have to verify the purchase and see if that can be added to the account. If that's showing up in your purchase history directly, that should make things a bit easier.

Just to confirm, did you speak with support via the case on your case history page here, or was there a different case number where you had discussed that with support? I'm not seeing any chat or discussion with the single case on that page, but the status does indicate they may be waiting to hear back from you before some other step can be taken.

From this point I'd definitely suggest either resuming the case from your case history page above (it currently shows Waiting on Player from what I can see) or creating a new case to have the support team take another look since it's clearly visible in your purchase history.