Trying to install Command & Conquer Red Alert 3 w/ Uprising from the Ultimate collection, i got this message, "You don't have access - We've canceled the download because you don't own this game. To play, go to the Game Hub to get the game." According to EA support, This purchase is too old to help with???? I made the purchase back in 2012. I did EVERYTHING EA asked me about clearing the cache or running the app as admin or even reinstalling the app....I went one step farther and reformatted my computer and I still get that **bleep** error. EA has asked me to be patient while they figure this out. I have the app in my library so that's not the issue.Any support or help would be awesome. CN: 235252261

Same here, bought the game in 2014 and I do have descriptions. Give me my game EA, I paid. EA_Leeuw Obviously not OP but I made a bug report shortly after getting the error a few times. Report ID: 70771a02-d719-4df9-afde-a95c069767a1

Hey MistressGynny, Thanks for the post! There are a couple other things we can try to verify to get to the bottom of this. I do see you've mentioned already going through a number of different troubleshooting steps, and while those are generally good to check, this sounds like it may be related to the game license on your account. This will show up in your library if you've had access to the game in the past, such as through an EA Play subscription. While that's not the case currently, if you had a subscription in the past and that's what was used to access the game, we'd expect to see this error show up if you tried to launch it again without either re-activating EA Play or just directly purchasing the game itself. If the Ultimate Collection was purchased directly through the EA app or our site, you should be able to see that reflected in your account order history here. Keep in mind this is a separate bundle than the similarly titled Remastered Collection - which doesn't include Red Alert 3 or Uprising. If you had purchased the Ultimate Collection elsewhere, please grab these screenshots to help our support verify that purchase, and they should be able to take a look and make sure the game is correctly active rather than looking for the EA Play subscription from the last time it was accessed.

I purchased the game back in 2012 and support told me that it was old and that they have no suggestions as to a fix. I gave them the order number from when i purchased it back in 2012. I was not on an EA Play sub at the time nor was Red Alert 3 available via the membership at that time. So in short, I gave support the order number from when I purchased the Collection back in 2012. I have done all the suggested and non suggested fixes that forums, searches and support have given me. I was able to play the game 6 months ago but now i cannot. It is all on EA's side to fix. I do see that I purchased it through EA from my purchase history. Purchased 10/2/1012.

Thanks for the clarification, MistressGynny. We are not able to make any account changes here on the forums to add this directly, I'm afraid, so this would be up to whatever options the support team may have to verify the purchase and see if that can be added to the account. If that's showing up in your purchase history directly, that should make things a bit easier. Just to confirm, did you speak with support via the case on your case history page here, or was there a different case number where you had discussed that with support? I'm not seeing any chat or discussion with the single case on that page, but the status does indicate they may be waiting to hear back from you before some other step can be taken. From this point I'd definitely suggest either resuming the case from your case history page above (it currently shows Waiting on Player from what I can see) or creating a new case to have the support team take another look since it's clearly visible in your purchase history.

We've canceled the download because you don't own this game.

11 Replies

MistressGynny
New Novice
29 days ago
UPDATE:

It seems that when I launched Command & Conquer 3, the system went out and verified my Red Alert 3 game as being purchased. Why is it that NOW, you must launch another game in the same collection for the system to force update itself to access the correct keys and activation??? Had NONE of these issues with the Origin app, but the EA app.............. There is a serious bug here and it needs to be addressed before people start losing access to their purchased games and leave EA for good.

Please mark this as a serious issue so support and the dev's can remedy this. Also, for the now, please mark mine as solved........for now.

Side note on something I had seen..... When trying to install Red Alert 3, before the Command & Conquer 3 trick, the size of the download was 8.81GB. After the trick, the size jumped to 15gb. Just a side note.
MistressGynny
New Novice
1 month ago
ec520eca-c1ae-4ec7-844c-0bf4197c5626
softsound
Newcomer
3 months ago
Same exact issue. Ridiculous. Report ID: db156294-9a70-459a-9d5b-fa4d929f48ec
To_be_Monkey
New Novice
4 months ago
Same here, bought the game in 2014 and I do have descriptions. Give me my game EA, I paid.

EA_Leeuw Obviously not OP but I made a bug report shortly after getting the error a few times. Report ID: 70771a02-d719-4df9-afde-a95c069767a1
wwddenis
Rising Newcomer
5 months ago
Same happened to me today (Feb-7-2026) when I tried to install Mirror's Edge.

- It was bought via Origin Store on Mar-22-2013 (highlighted in red in the screenshot)
- Tried to download on on a new computer (no cache issues).
- I have it installed on my handheld PC on Dec-22-2025
- I am able to run this copy by copying the folder and using the digital licence provided by the Origin Store in my e-mail address.
- I see on my purchase history many orders older than Apr-2013 have the text "description not available", including Mirror's Edge
- I was able to install the game Dead Space, bought on 2012 (highlighted in green in the screenshot)
The issue with my account seems to happen only with Mirror's Edge.
Please advise.
MistressGynny
New Novice
5 months ago
Hello,
I tried to get the error to happen again but for some unknown reason, the game now downloads and installs but i now, i launch the game and it makes me login into my account to activate the game. Same goes for Command & Conquer 3. Is this normal???
EA_Leeuw
Community Manager
5 months ago
Hey, MistressGynny just a small request if you don't mind. Could you try to trigger the error again, then create an EA app Error Report using these steps, and share the ID here in the thread?
MistressGynny
New Novice
5 months ago
CN: 235252261
EA_Mako
Community Manager
5 months ago
Thanks for the clarification, MistressGynny.

We are not able to make any account changes here on the forums to add this directly, I'm afraid, so this would be up to whatever options the support team may have to verify the purchase and see if that can be added to the account. If that's showing up in your purchase history directly, that should make things a bit easier.

Just to confirm, did you speak with support via the case on your case history page here, or was there a different case number where you had discussed that with support? I'm not seeing any chat or discussion with the single case on that page, but the status does indicate they may be waiting to hear back from you before some other step can be taken.

From this point I'd definitely suggest either resuming the case from your case history page above (it currently shows Waiting on Player from what I can see) or creating a new case to have the support team take another look since it's clearly visible in your purchase history.
MistressGynny
New Novice
5 months ago
I purchased the game back in 2012 and support told me that it was old and that they have no suggestions as to a fix. I gave them the order number from when i purchased it back in 2012. I was not on an EA Play sub at the time nor was Red Alert 3 available via the membership at that time. So in short, I gave support the order number from when I purchased the Collection back in 2012. I have done all the suggested and non suggested fixes that forums, searches and support have given me. I was able to play the game 6 months ago but now i cannot. It is all on EA's side to fix. I do see that I purchased it through EA from my purchase history. Purchased 10/2/1012.