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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

[WORKAROUND] "An unknown error occurred" while downloading DLC on EA app for Mac

Hey everyone, We're aware of a problem with the EA app for Mac, which results in the 'Something went wrong. An unknown error occurred' error when trying to download and install Sim...
mac
technical issues
Bluebellflora's avatar
Bluebellflora
Hero+
2 years ago
@liliangelo101

You can still have your game installed on an external drive. You need to enable Full Disk Access for EA App in System Settings > Privacy & Security (see opening post in this thread).
mp2821's avatar
mp2821
2 years ago
@Bluebellflora My hard drive has full access and it's still not working. Any tips?
  • emmaloser642's avatar
    emmaloser642
    2 years ago

    This just happened to me on my Mac, running Catalina 10.15.7 and I think somehow I got it to work?! When I went into the disk permission window again, I first added the actual Sims 4 game/app for full permission, which I selected from my external hard drive. Then in the same window, I searched for EA on my Mac and added full disk permission to the few that popped up: EAHelpLauncher and EABackgroundService. I restarted the EA app and then was immediately able to download the newest Kits I purchased! So maybe that could help you as well! 

    • salgarr's avatar
      salgarr
      2 years ago

      I did this and it worked for me!

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