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Community Manager

4 years ago

EA Desktop [EA Play + Game Pass] - Problema con el idioma en algunos juegos

Hola a todos, Hemos estado recibiendo reportes sobre el problema del idioma (en Latinoamérica) con EA Desktop y EA Play + Xbox Game Pass en varios juegos. Aprovechando que hay un nuevo foro de EA ...

problemas técnicos

AleBlackAce01

4 years ago

La única solución que encontré es descargar el juego en Ingles que viene con en Frances y Ingles

duendemago

4 years ago

@AleBlackAce01 Y cómo haces para cambiar el idioma de instalación? Yo lo descargué vía Ea play desktop con Xbox pass para pc. Es el único juego que me da ese error

alanzuti
4 years ago
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Desde fuera del juego no podes, lo que podes llegar a cambiar es el idioma de windows, pero ya se probo y tampoco funciona.
Tholatar
4 years ago
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@duendemago Tampoco podia jugar SW:S pero ya logre hacerlo funcionar en ingles.
Lo que hice fue desinstalar EA Desktop y el juego. Instalar nuevamente EA Desktop descargandolo desde la pagina y no desde el XBOX Game Pass.
Cambie el idioma de EA Desktop a Ingles y luego instale el juego en Ingles.
Cuando le das a descargar en la ultima opcion de esa ventana te permite cambiar el idioma del juego (Antes de descargar).
Por lo visto no se puede jugar en Español.
- HeyJules97
  4 years ago
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  @Tholatar Tuve que desinstalar por completo EA DESKTOP de mi PC desde panel de control, después reiniciar el equipo, volver a instalar el EA DESKTOP y ajustarlo en idioma inglés, después tuve que bajar SW:S en idioma inglés también (SE ELIGE ANTES DE INICIAR DESCARGA PORQUE ME PARECE QUE UNA VEZ DESCARGADO NO SE PUEDE CAMBIAR) y al menos abrió la aplicación aunque ahora mismo no tengo tiempo de jugar.
  
  Para todos los que están pasando por lo mismo prometo actualizar de cualquier novedad y si aun esto no soluciona el error estaría muy bien que compartas tu experiencia para ayudar en los que se encuentren en la misma situación

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Aprovechando que hay un nuevo foro de EA ...","body@stringLength":"1540","rawBody":"

Hola a todos,

\n\n

Hemos estado recibiendo reportes sobre el problema del idioma (en Latinoamérica) con EA Desktop y EA Play + Xbox Game Pass en varios juegos. Aprovechando que hay un nuevo foro de EA Desktop, he creado este hilo donde iré moviendo todos los otros temas que antes se encontraban en los tablones de sus respectivos juegos.

\n\n

Este es un error del que ya dimos parte y hemos seguido mandando ejemplos al equipo encargado con la intención de que se solucione lo antes posible. Sabemos que es algo que puede causar frustración y estamos haciendo todo lo que está en nuestra mano para solucionarlo.

\n\n\n

FIFA 21, 20: No hay comentarios en los partidos, no es posible cambiarlos ya que dicha opción aparece en gris.
Star Wars Jedi Fallen Order: No hay posibilidad de cambiar el idioma a Español (MX). El juego se ejecuta automáticamente en Español (España).
Plants Vs Zombies Battle for Neighborville: Al entrar al juego, aparece un mensaje indicando \"La cuenta EA de la sesión actual no tiene acceso al idioma instalado para este juego\".
Star Wars Squadrons: Al iniciar el juego aparece una ventana de error indicando \"El juego está instalado en un idioma en el que no tiene permiso\".

Cuando tengamos nueva información lo publicaremos en este tema y actualizaremos el post principal.

\n\n

De nuevo sentimos las molestias ocasionadas.

\n\n

- Antonio

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Hola a todos,

\n\n

\n\n\n

FIFA 21, 20: No hay comentarios en los partidos, no es posible cambiarlos ya que dicha opción aparece en gris.
Star Wars Jedi Fallen Order: No hay posibilidad de cambiar el idioma a Español (MX). El juego se ejecuta automáticamente en Español (España).
Plants Vs Zombies Battle for Neighborville: Al entrar al juego, aparece un mensaje indicando \"La cuenta EA de la sesión actual no tiene acceso al idioma instalado para este juego\".
Star Wars Squadrons: Al iniciar el juego aparece una ventana de error indicando \"El juego está instalado en un idioma en el que no tiene permiso\".

Cuando tengamos nueva información lo publicaremos en este tema y actualizaremos el post principal.

\n\n

De nuevo sentimos las molestias ocasionadas.

\n\n

- Antonio

"},"Conversation:conversation:7489821":{"__typename":"Conversation","id":"conversation:7489821","solved":false,"topic":{"__ref":"ForumTopicMessage:message:7489821"},"lastPostingActivityTime":"2023-05-27T12:16:59.250+01:00","lastPostTime":"2023-05-27T12:16:59.250+01:00","unreadReplyCount":444,"isSubscribed":false},"ModerationData:moderation_data:7489821":{"__typename":"ModerationData","id":"moderation_data:7489821","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:7489821_1":{"__typename":"Revision","id":"revision:7489821_1","lastEditTime":"2021-05-21T15:45:44.970+01:00"},"ForumReplyMessage:message:7489841":{"__typename":"ForumReplyMessage","id":"message:7489841","conversation":{"__ref":"Conversation:conversation:7489821"},"author":{"__ref":"User:user:459786"},"revisionNum":1,"uid":7489841,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-es"},"subject":"Re: EA Desktop [EA Play + Game Pass] - Problema con el idioma en algunos juegos","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:7489841"},"parent":{"__ref":"ForumReplyMessage:message:7489832"},"body":"@AleBlackAce01 Y cómo haces para cambiar el idioma de instalación? Yo lo descargué vía Ea play desktop con Xbox pass para pc. Es el único juego que me da ese error","body@stringLength":"276","rawBody":"@AleBlackAce01 Y cómo haces para cambiar el idioma de instalación? Yo lo descargué vía Ea play desktop con Xbox pass para pc. Es el único juego que me da ese error","kudosSumWeight":4,"repliesCount":3,"postTime":"2021-03-21T01:45:28.200Z","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7489841_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4292},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOToxfGludCw3NDg5ODQzLDc0ODk4NDM","node":{"__ref":"ForumReplyMessage:message:7489843"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOToxfGludCw3NDg5ODQzLDc0ODk4NDc","node":{"__ref":"ForumReplyMessage:message:7489847"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1740558288372":{"__typename":"CachedAsset","id":"theme:customTheme1-1740558288372","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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EA Desktop - Star Wars Squadrons - NO ABRE

Cada que trato abrir el juego ya sea desde la aplicación de XBOX o de EA DESKTOP me salta el siguiente error:

\"the title is installed in a language that you are not entitled to play, please reinstall the title or sign in with an entitled user.\"

He intentado desinstalando y reinstalando varias veces la aplicación de EA DESKTOP y no ha funcionado.
De igual manera me encuentro descargando el juego por tercera vez; la primera fue con idioma inglés y la segunda en español y ninguna me ha funcionado.

Realmente me hacía ilusión probar este título pero parece ser que no podrá ser. ¿Alguien ha pasado o está pasando por lo mismo?

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","author":{"__ref":"User:user:2496507"},"isEscalated":null,"postTime":"2021-03-18T21:55:00.006Z","parent":{"__ref":"ForumTopicMessage:message:7489821"}},"ForumReplyMessage:message:7489832":{"__typename":"ForumReplyMessage","id":"message:7489832","revisionNum":1,"uid":7489832,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-es"},"conversation":{"__ref":"Conversation:conversation:7489821"},"subject":"Re: EA Desktop [EA Play + Game Pass] - Problema con el idioma en algunos juegos","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:7489832"},"body":"La única solución que encontré es descargar el juego en Ingles que viene con en Frances y Ingles","body@stringLength":"96","rawBody":"La única solución que encontré es descargar el juego en Ingles que viene con en Frances y Ingles","author":{"__ref":"User:user:3612923"},"isEscalated":null,"postTime":"2021-03-19T20:39:30.818Z","parent":{"__ref":"ForumReplyMessage:message:7489823"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":35},"Revision:revision:7489841_1":{"__typename":"Revision","id":"revision:7489841_1","lastEditTime":"2021-03-21T01:45:28.200Z"},"QueryVariables:ReplyList:message:7489841:1":{"__typename":"QueryVariables","id":"ReplyList:message:7489841:1","value":{"id":"message:7489841","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1740656084076":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1740656084076","value":{"altText":"{login}'s 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EA Desktop [EA Play + Game Pass] - Problema con el idioma en algunos juegos","moderationData":{"__ref":"ModerationData:moderation_data:7489843"},"body":"

Desde fuera del juego no podes, lo que podes llegar a cambiar es el idioma de windows, pero ya se probo y tampoco funciona.

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Lo que hice fue desinstalar EA Desktop y el juego. Instalar nuevamente EA Desktop descargandolo desde la pagina y no desde el XBOX Game Pass.
Cambie el idioma de EA Desktop a Ingles y luego instale el juego en Ingles.
Cuando le das a descargar en la ultima opcion de esa ventana te permite cambiar el idioma del juego (Antes de descargar).
Por lo visto no se puede jugar en Español.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2021-03-21T19:49:10.091Z","lastPublishTime":"2021-03-21T19:49:10.091Z","metrics":{"__typename":"MessageMetrics","views":4222},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-app-es/category:ea-forums-es/community:tghpe58374board:ea-app-technical-issues-es/message:7489821/message:7489847","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDM5OjF8aW50LDc0ODk4NjIsNzQ4OTg2Mg","node":{"__ref":"ForumReplyMessage:message:7489862"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7489862":{"__typename":"ModerationData","id":"moderation_data:7489862","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7489862":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2496507"},"id":"message:7489862","revisionNum":1,"uid":7489862,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-es"},"parent":{"__ref":"ForumReplyMessage:message:7489847"},"conversation":{"__ref":"Conversation:conversation:7489821"},"subject":"Re: EA Desktop [EA Play + Game Pass] - Problema con el idioma en algunos juegos","moderationData":{"__ref":"ModerationData:moderation_data:7489862"},"body":"

@Tholatar Tuve que desinstalar por completo EA DESKTOP de mi PC desde panel de control, después reiniciar el equipo, volver a instalar el EA DESKTOP y ajustarlo en idioma inglés, después tuve que bajar SW:S en idioma inglés también (SE ELIGE ANTES DE INICIAR DESCARGA PORQUE ME PARECE QUE UNA VEZ DESCARGADO NO SE PUEDE CAMBIAR) y al menos abrió la aplicación aunque ahora mismo no tengo tiempo de jugar.

Para todos los que están pasando por lo mismo prometo actualizar de cualquier novedad y si aun esto no soluciona el error estaría muy bien que compartas tu experiencia para ayudar en los que se encuentren en la misma situación

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