Forum Discussion

ShotFromGuns's avatar
ShotFromGuns
Rising Vanguard
1 year ago

No page loads, just "Internal Server Error"

Since this morning, anytime I try to visit anything anywhere in these forums normally, I only get a blank page with "Internal Server Error." (It worked fine yesterday, which is the first day I accessed the new forums.)

Searching for the problem turns up at least one other person with the problem (thread 1, thread 2), and it seemed to happen when they had some kind of anti-tracking protection enabled. For me, I don't use AVG, but it seems to be related to some extension I have installed, since I can open these pages in an Incognito window (where most extensions are disabled). However, it's not AdBlock or Ghostery, since the forums still won't load with them disabled, and no other extension should be related in any way. I have Do Not Track enabled in Chrome, but that should apply regardless.

This is absolutely egregious.  There should be nothing I can do on my end that causes EA's site to throw a server error like this. And it certainly shouldn't still be happening months after it was first reported.

The issue is happening for me in Chrome v130.0.6723.92 on Windows 11. (No issues on my phone in Chrome for Android v130.0.6723.74 on Android 13.)

UPDATE: It's not an extension but something Chrome must otherwise be handling differently between regular and Incognito windows. I fully disabled every single extension from the extension management settings, and still all EA Forums pages only load as "Internal Server Error" in non-Incognito windows.

10 Replies

  • ShotFromGuns's avatar
    ShotFromGuns
    Rising Vanguard
    1 year ago

    UPDATE: It's not an extension but something Chrome must otherwise be handling differently between regular and Incognito windows. I fully disabled every single extension from the extension management settings, and still all EA Forums pages only load as "Internal Server Error" in non-Incognito windows.

  • ShotFromGuns's avatar
    ShotFromGuns
    Rising Vanguard
    1 year ago

    UPDATE 2: Now it's randomly loading again with absolutely no change on my end. Also, to confirm, when it was loading in Incognito and not loading in a normal window, that was simultaneous. It wasn't that it was a temporary problem that I didn't realize had resolved itself. I repeatedly tried to load pages with no success when I was able to access these forums completely normally in Incognito.

  • bvmiles's avatar
    bvmiles
    Seasoned Rookie
    11 months ago

    Adding in an exception to Avast allowed me to get the site to finally load via my computer browser.
    But, I should not have to create exceptions in my security programs in order to access a website. Trusted or not, too many sites are being compromised out there. If your site is compromised, my security is now compromised as well, all because I had to create an exception in order to access the website to report problems with a program I purchased from you.

  • EA_Nils's avatar
    EA_Nils
    Icon for Community Admin rankCommunity Admin
    11 months ago

    bvmiles Can you let us know more about what Avast monitored/flagged exactly that triggered the website to not load?
    ShotFromGuns are you still experiencing these issues?

  • bvmiles's avatar
    bvmiles
    Seasoned Rookie
    11 months ago

    In order to open the EA forums in any browser on my computer, (I primarily use Chrome though) I had to add an exception from all shields and scans for https://forums.ea.com/*

    Unfortunately I am unable to find any reports in Avast that mention exactly what was causing the block.

    I just tried removing the exception to open the forum and I still get the resulting Internal Server Error

  • ShotFromGuns's avatar
    ShotFromGuns
    Rising Vanguard
    11 months ago

    ... Not  sure why you're asking this  after four months. But so far I have not noticed the issue recurring for me personally.

  • EA_Nils's avatar
    EA_Nils
    Icon for Community Admin rankCommunity Admin
    11 months ago

    Thanks for checking. We don't know what the software is doing & blocking exactly that causes this.

  • Whatever EA employee marked another random reply as a solution: DON'T DO THAT. It was not the solution to the problem I encountered. I honestly have no idea if the problem ever was resolved, since it was intermittent, though it's not occurring now. But if it was fixed, it was nothing to do with users adding an exception in scans/blockers.

    If it makes EA look bad that this thread was never closed, good. EA should be ashamed of how much broken stuff they just shrug at.

    If you want a marked solution on this thread, find out how somebody at your company fixed whatever somebody else at your company did to screw up people's access to your website and post that as a reply.