Forum Discussion

tomtomvader298's avatar
tomtomvader298
Rising Traveler
29 days ago

Why do the avatars keep getting purged?

Why are the avatars being cut down randomly? where's my Star Wars tie fighter pilot avatar gone? I mean it will probs re-appear in a few days probs but still, where did it go? why did it go? 

 

3 Replies

  • EA_Nils's avatar
    EA_Nils
    Icon for Community Admin rankCommunity Admin
    29 days ago

    Thanks for hanging in there.

    It's an issue with the image/asset server cache for the avatars. It gets corrupted after some time. 
    Restarting the server is a temporary fix - until it gets corrupted again - incredibly frustrating (especially since frequency has increased).

    A permanent fix is being worked on at priority.

  • catloverplayer's avatar
    catloverplayer
    Legend
    25 days ago

    Good cause my cats avatar has disappeared. There are only 12 avatars now.

  • EA_Nils's avatar
    EA_Nils
    Icon for Community Admin rankCommunity Admin
    21 days ago

    tomtomvader298 catloverplayer  Sorry all for the inconvenience with the avatars. You should be able to pick an avatar from a slightly bigger library again. The asset cache issue has been addressed, we are hopeful that it's for good this time!

    Also, we are still working towards an option for users to add their own custom avatars.

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