I tried to reset my password and it accidentally created a second, duplicate EA account on my same email address. It linked my Xbox Gamertag to this new empty account, and I lost all my original Apex Legends progress. Can you please help me unlink my Xbox gamertag from the new account and restore it to my original EA account?
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Community ManagerHey BrayFPS,
I'm afraid we don't have the necessary tools to help unlink accounts here on the forums. But not to worry, if you haven't already, please follow the steps on this page to change the email address associated with one of the two EA accounts first, then unlink the Xbox account from the new EA account and re-link it to the original. Doing so should get you back on track.
If you're facing pushback from the linking cooldown, please contact our live support team for additional assistance; they'll explore whether there are other options available with you. Please note that there are risks associated with unlinking a platform account, whether intentional or not, that we have limited abilities to restore even after re-linking to your original EA account.
Let us know how it goes, thanks!
Community Manager
Community Admin
