Account delete
Hello everyone, I want to delete my EA account along with all the games in it. Is there a moderator who can help? Note: When I look at the EA HELP section, it says "Contact an advisor." But it does...
Forum Discussion
Thank you so much for your efforts to help. I've emailed them numerous times over the past 27 days, but I still haven't received a response. I've emailed them numerous times before starting this thread, but I haven't received a response. I've also emailed them several times using the link you sent, but I still haven't received a response.😊
EA_Lanna
Community Manager
Community ManagerHi BELLIONNNNNN,
Could you double-check if you can see the case showing up in your 'My Cases' page, on the EA Help site? If you can see your case there, check the status on it. Then get in touch with the support team by filling out a new help ticket.
^ Please pop up a screenshot of your My Cases page if you can.
- EA_Lanna
The emails I sent aren't showing up in the cases. I can't fill out the "product or game" tab on the form you asked me to fill out because the situation I requested isn't available. Since I didn't fill it out, it won't let me send an email. I sent an email based on your previous answers, but I still haven't received a response. Customer service has been closed for a while now. Now you just send an email and wait for a response.
People used to send emails. It used to take days for a response. Now, despite living in the age of technology, our emails aren't being answered. I think companies are becoming more selfish as they grow. We can't even delete our own accounts at will.
- EA_Lanna
Hi BELLIONNNNNN,
Sorry, your post got lost in a sea of notifications.
I can't fill out the "product or game" tab on the form you asked me to fill out because the situation I requested isn't available
Gotcha! Ok, as this is a ban appeal, here's the options you'll want to select for the webform. I've tested them myself and they work:
- Your Information: First name, last name, an email you have access to to hear back through.
- What kind of issue are you having? Submit an appeal
- What game is this related to? Apex? FC 26? BF6? Whichever game the ban is applied to
- What platform are you using? PC? Mac? PlayStation? Xbox?
- Describe your issue: Use this space to talk about the ban and why you're appealing it
- Upload a file (optional): If you have screenshots or clips to help with the ban appeal, this would be where you'd include them
Once you filled these out, you'll see the 'Submit' option change from grey to blue, meaning you can now select it and send through your ban appeal.
- EA_Lanna
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