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kwmsa's avatar
kwmsa
Seasoned Novice
3 months ago

After submitting the appeal, I can't find the appeal letter in my case.

 submitted my appeal, and it shows that the submission was successful, awaiting a response. However, I can't find the appeal I submitted in my case, and there has been no reply. The first appeal was ...
discussion
ea help
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 months ago

Hi kwmsa​,

Thanks for testing that out on your friend's computer. It sounds like it might be a bug with the account itself. I've seen this before. What helped to submit a case then was to open the EA Help site in incognito mode, and without logging into the EA account, start to fill out a help ticket. I'll outline the steps below:

  1. Open up an incognito tab in your browser.
  2. Click this link, I've prepped to go straight to the contact page: https://help.ea.com/en/solutions/?product=ea-app&topic=dispute-ban-suspension 
  3. Click 'Continue without signing in'.
  4. Under the heading 'Still need help', select 'Message Us'.
  5. Fill out the information required, and send the case.

 

Hopefully, that will help your case send through.

- EA_Lanna

kwmsa's avatar
kwmsa
Seasoned Novice
2 months ago

Unfortunately, the appeal letter I sent two days ago has not received any reply in my inbox until now.😂

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