After submitting the appeal, I can't find the appeal letter in my case.

Hi kwmsa​,

It sounds like the case went through this time. That's great! I'm glad the steps helped you reach out with your appeal. 

I won't know about your appeal case. We can't help with this on the EA Forums. The TOS team handles each appeal on a case-by-case basis, some take longer than others as a result. It may take some time. Here's what our EA Help guide shares: Get information about EA Account locks, bans, and suspensions

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com about your case within 10 days, though sometimes it takes longer. The email will give you further details about our decision and how to dispute it if you think we’ve made a mistake. Our advisors can no longer transfer cases to our Terms of Service Moderation team.

You've done the best thing by sending in a ban appeal. You just need to keep an eye on your email. They will respond as soon as possible.

- EA_Lanna