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Fear_king8's avatar
Fear_king8
Seasoned Newcomer
9 days ago
Solved

Annoying banning with no solution

I will try to approach everyone so everything i say may happen to you and you don’t get your right, so the past month playstation announced that for 30 days if you don’t enter the game it will be removed from you, so i have a little brother that i shared my account info with in case anything happens to me during my volunteering vacation and their where the problem started my little brother and i each ea fc game cames out we buy it together to split bills and we both have ps5 so my brother has some friends that what ever something good i get in fc 26 he tells them and they get annoyed im 100% sure about that , so when I traveled I gave my brother my email to put it in his phone , so they know that somehow and told my brother to give them my account so they play for me while im in a vacation so they will make me a surprise so my Brother as a kid he will believe them and gave them not only and account no also backup codes so when the get in my account they started transferring coins as told to me for banning me and i get full blame for it and tried multiple times to appeal and i get the same annoying answer that we found evidence of breaking our rules , i know that the rule was broken but not by me but still I'm getting the same answer 5 times and I’m still waiting to unblock my account market because i really spend a-lot of  hours that may reach more than 500 in this game and then what happens that i get a banned from kids that are selfish and you keeping approaching the support system but still no help is given i swear its so annoying when its happens to you specially from kids that are selfish 

  • Hey Fear_king8​,

    Account sharing is against our user agreement, which specifically states:

    You are responsible for the activity on your EA Account; it’s yours, don’t share it. Your EA Account may be suspended or terminated if someone else uses it to engage in activity that violates this Agreement.

    As such, it's understandable that our terms of service team have decided to uphold the ban. I can only recommend that you stop sharing your EA account and make sure that only you have access to it going forward.

5 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Fear_king8​,

    I'm just trying to explain that you're still responsible for what happens on your account even if you share it with someone else. You can always reach out to our terms of service team again, and they'll take another look for you. We can't help with bans directly here on the forums; only our terms of service team has the power to revoke or uphold bans.

  • Fear_king8's avatar
    Fear_king8
    Seasoned Newcomer
    9 days ago

    As i said i shared my psn account with my brother and its allowed because if not what is the use of activation in psn im not asking for something impossible im just saying that im not the one who broke the rule or the banned can’t be removed even if it was not me who broke the rule ? 

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    9 days ago

    Fear_king8​,

    You mention that you shared your account info with your little brother. Giving those details to anyone is account sharing.

  • Fear_king8's avatar
    Fear_king8
    Seasoned Newcomer
    9 days ago

    I stated that my little brother share my account not me , also I didn’t shared my EA account with my brother is was my Ps account to have the full details their is something called as activate as primary account so my brother and i can share games and thats not against ps rules but due to this some kids scammed my brother, and from what i understand that even if i got hacked and got banned its my problem and can’t be solved .

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    9 days ago

    Hey Fear_king8​,

    Account sharing is against our user agreement, which specifically states:

    You are responsible for the activity on your EA Account; it’s yours, don’t share it. Your EA Account may be suspended or terminated if someone else uses it to engage in activity that violates this Agreement.

    As such, it's understandable that our terms of service team have decided to uphold the ban. I can only recommend that you stop sharing your EA account and make sure that only you have access to it going forward.

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