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jk2outcast's avatar
jk2outcast
Seasoned Novice
4 months ago

Attn: EA Support - Request to remove game from EA App PC Library - Dead Space 2

Since EA has made it nearly impossible to get through to their support staff and the fact that I have requested this numerous times, perhaps someone on here can direct me to EA Staff or moderators that may be able to help with my request.

I have spent countless hours troubleshooting with EA Support Staff over the past couple of years trying to get my copy of DEAD SPACE 2 in my EA App library on PC to install with absolutely no success. I have asked/requested many times for EA Support Staff to permanently remove the game from my EA App library, as I cannot get it to install and run. I cannot even repurchase the game as it is listed as owned in my library, but as it stands its pointless having the game there if it won't install.

Each time I have been told by EA Support Staff that they have escalated my request to their appropriate team to follow up and remove my game and each time they fail to do anything about it.

So if someone from EA Support or a moderator could possibly forward my request to someone who might actually be able to fulfill this request it would be greatly appreciated.

7 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 months ago

    If our team has said that it has been escalated then it will have been jk2outcast​.

    If closed then it would meant that the escalation team closed it and sent an email to you with all the relevant info.

    Darko

  • jk2outcast's avatar
    jk2outcast
    Seasoned Novice
    4 months ago

    Your the only one being rude here as you simply refuse to read my post. 

    They CLOSED my case so there’s no escalation, so where am I supposed to get this resolved? If not the forums? 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hey jk2outcast​ being rude will not help you get anywhere.

    If our team has said your case has been escalated then this would be what has happened. 

    if you have a case escalated and then continue to reopen that case then it will only get pulled from the specialist queue each time.

    Darko

  • jk2outcast's avatar
    jk2outcast
    Seasoned Novice
    4 months ago

    Not sure which part of “They have closed my case” you misunderstood. 

    In future if you have nothing significant or helpful to contribute please don’t bother responding to the posts.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 months ago

    It is the solution jk2outcast​ as there is nothing more we can do on the forums.

    If our team has escalated your case then you need to keep an eye on your email for a response from the team.

    Opening the case again will only remove your case from any queue it was in.

    Darko

  • jk2outcast's avatar
    jk2outcast
    Seasoned Novice
    4 months ago

    Darko,

    Do not mark this as a solution, because you have not provided any sort of solution. In fact I wonder if you actually read my post.

    ”Your Team” has not escalated my case all they’ve done is ignored my request and closed the case. Is there anyone at EA that understands the simple request that I have made or is everyone completely oblivious to what goes on? 
    Can you forward my request/query to the appropriate support team or is that too much to ask?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 months ago

    We are not able to assist with account issues on the forums jk2outcast​.

    If our team has escalated your case then it is best to wait for the specialist tea to respond.

    Darko

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