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ScreemSlicious's avatar
ScreemSlicious
Rising Scout
24 days ago

Banned - Stuck in loop - Not showing on help pages

Edit: For all the keyboard warriors that I see around the forum, save yourself some finger-pain and leave this thread. I posted this because I clearly can't appeal, and the ban is invalid. Thanks. 

Edit 2: For anyone unable to appeal, please scroll to the bottom of this thread.

I am at a loss for words. 

I purchased the game yesterday, to preload it and to play it today. Only to find that I am, just like a tonne of other people, stuck in a bug because of the game content not being recognized.

I tried to play one or two games via the community and ended up leaving because I got stuck in a spawn trap. Coming back later in hopes the game would get fixed, and I can play with my friends.

About an hour later, I get an e-mail that I am suspended??

Trying to launch the game, I see this;

I follow the "ban history" / "Penalty history" link to find out what in the world is going on, and I am brought to a page that says this???:

And then when following the "webform" that is linked on their ban appeal page, FAQ and this forum Ban info from this forum, it brings me to a generic FAQ help page where it redirects me back to the ban history tool where it shows no ban! :

 

In other words, I am stuck in a loop, haven't played 1 minute of the actual game and can't appeal. 

For the love of god, help me! I want to play the game!



Edit 2: Hi Guys, 

User Gripen888​ found a way to appeal, even if the ban doesn't show in the penalty-history.
Go the the EA help pages and make sure to log-out or clear cookies. Then use the "Continue as a guest" option. https://help.ea.com/en/customer-care/ 

You can then go through the motions of filling in the form, as usual, appealing the ban.
From there, a new option "Contact us via email" will pop up. Press this, and you will get a notification regarding your case being opened. 

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