I am trying to allow my 12 year old son to play Battlefield 6. I have authorised/cleared it from the Microsoft side of things (we are playing on Xbox Series X). When it comes to the EA side of things, I get a far as the pop-up screen that says “Enter parent or guardian email” - which I enter & click “send email”, then nothing arrives. Both my son & I have EA accounts. Can you help please?
Will EA be providing refunds?
I have to disagree completely with EA's take on this. It is up to the parents to decide what is best for their child, not a corporation. What is worse, is that you as a company had allowed the purchase of the game through xbox marketplace, allowed the kids to play for a few days, and then removed access. Very dirty. And now we can't get a refund for said purchase.
In saying this, most games and moves have ratings on them, and it is up to the parents to determine what is appropriate and what isn't. The ratings are a guide that can be used in helping vetting what is appropriate.
Restricting inappropriate content can be accomplished by utilizing the parental controls on consoles. (I can only speak to xbox, as that is what I use). Why can't EA just respect the console parental control settings, like almost every other game/movie does??
I realize that I am not going to make any meaningful change to your policies, by complaining on here. And I am certain, that the ones who make these decisions, will never see my comments. I guess this was just a way for me to vent my frustration. I have to say EA, I feel let down.
Yeah but Battlefield 2042 never did this, or had any issues.
Same problem here. My son is 12, we've played BF2042 together without issues, Battlefield 6 was fine until the last update - since then he gets this weird error /random numbers/ and can't play anymore. I've changed his Microsoft account to adult, but on EA side he still can't access the game. I can't access his EA profile either.
Having the same problem. Last patch stewed in up and my son can’t play. He has an unrestricted Xbox account so this is definitely on EA’s end.
We are also having the same issue. My son and I have been able to play together up until this last patch. I opened a case with support and this is what they said in the support chat:
"I just have consulted with my team and I would like to inform you that we are receiving several cases about the same issue where people are reporting this issue to team for the investigation. I would request you to please wait for some time the issue will be fixed as soon as possible.
ST
I would be glad to provide you a timeframe but as the team is different and we haven't received any updates yet. I am unable to give you any time frame. But no need to worry the issue will be fixed as soon as possible."
We are having the exact same issue! Except when we click "continue on the account childs verification it comes up with an error code and says "unable to connect".
I have gone round and round with EA customer service and they completely refuse to help. They just keep giving us the run around saying to create a new EA account which we have done and makes no difference. They said they aren't able to make changes tons underage account. Their responses make zero sense. Then they told us "sorry we're unable to help you, anything else", like that's an even acceptable response? This is crazy. We need to blow up their Customer support and keep reporting this issue.
Im also having a very similar issue. However i am able to sign in but whenever i go to make any changes to my account it wants to send a code that i never receive. I have been in circles for the past two hours trying to fix this. Of course i cant just talk to a real human to help it all has to be a lazy ai prompt
We are having the same exact issue. Circular and no resolution. Did you find any fix?
