Cannot get into a live chat with support

Yes, my playstation network account plays--with-FIRE is connected. 

I only have one EA account, have only ever had one EA account, and with the exception of trying to open the chat while not logged in AT YOUR REQUEST i have always atempted to open the case from being logged into this account.  

I have just tried creating case from a separate PC, running Linux Mint in Chrome. Same problem. Click chat, get the message 

An advisor will email you soon
Your case number is #990473926
Stay tuned for a separate email from one of our advisors.

So I tried firefox, same thing. 

An advisor will email you soon
Your case number is #980408096
Stay tuned for a separate email from one of our advisors.

I then tried my android phone - a google pixel 9, latest software installed. same thing  - screenshot attached

So, it's clearly not my new gaming PC on windows 11, or my linux machine, or my phone - IT IS A PROBLEM WITH EA'S HELP NOT HELPING. 

I have been trying to do this for 3 weeks now. My time is valuable, and I estimate I have spent 6 hours ATTEMPTING TO FIX A PROBLEM I DID NOT CAUSE, and at my billable rate my employer charges for my time, that would be $3000. 

Hi playswithf1re​, 

Thanks for testing if logging in through the connected PSN account helped the cases connect to the support team. I'm sorry it didn't work out. I know this has been a frustrating experience. 😞 It might be worth trying to create a case from a different email address and seeing if that helps the cases connect through to the support team. Can you try testing it with a different email address? 

On a separate note, it occurred to me we've been focusing in this thread on the EA help site challenges so far, but we've yet to try the steps that could help solve the issue you're reaching out to support about, the @disabled.ea.com domain. You might not need to reach support for help with this.

When you see the domain @disabled.ea.com pop up, it usually means your EA account has expired and has been disabled, typically due to inactivity. To fix it, you'd enter the email address it was registered to and reset the EA account password. Once you do that, your email will replace the @disabled.ea.com one, and you’ll get access again. Have you tried this yet?

- EA_Lanna

(edit to update with new info)

Hi EXD_Quigerz​,

Thanks for running through all the steps I shared before. Could you let me know the answers to the following:

• What EA Help support options are you selecting in the case webform page (where it asks you to fill in more information)
• After you click 'Submit', are you switching tabs / closing or minizing the window, while waiting for an advisor?

In the meantime, can you share a bit more about why you need the support team's help? I'll do my best to share advice. 

- EA_Lanna

Hi agihevub92ga​, 

It's been a few days, were you able to get through to the support team since? 

If not, could you pop the answers to the following questions into your reply?

• What EA Help support options are you selecting in the case webform page (where it asks you to fill in more information)
• After you click 'Submit', are you switching tabs / closing or minizing the window, while waiting for an advisor?

- EA_Lanna

Hi agihevub92ga​, 

In terms of the category, it looks like you are dealing with a compromised account. There may be some things you could try to help resecure the EA account without needing to connect with the support team. Please check out these few EA Help articles and try the steps they recommend:

• What to do if your EA Account has been hacked
• How to manage your EA Account security and safety

- EA_Lanna

While I have had other email addresses, as far as I can see (searching this email account for support cases in Battlefield 3 as far back as 2013) it has always been attached to the same email address I am using today. 

I have just tried again to chat with support - and had the EXACT SAME EXTREMELY FRUSTRATING MESSAGE APPEAR. 

Hi playswithf1re​, 

Could you confirm if you've tried to reach support using this:

It might be worth trying to create a case from a different email address and seeing if that helps the cases connect through to the support team. Can you try testing it with a different email address? 

When you are logging in and filling out the email for the EA Help support options, use a different email from a different email domain instead.

- EA_Lanna

As I didn't have a second EA account - until this morning - I had not tried that. When I tried to create the support ticket whilst not logged in (as you suggested last week), i put in a different email address, but that didn't work. 

I tried creating a new account and managed to get on to support chat. Who after 30 minutes was able to fix the problem. 

I pointed out the sheer number of times and ways I had attempted to log this problem with EA help and how it took creating a whole new account to actually speak to someone, and was told "thanks for the feedback". 

Honestly, why should a new account have access to support when an account I've had for 13 years (which has purchased over $1000 of games) does not? 

Something is seriously broken. I hope it gets fixed. 

Because you haven't responded in a long time, I haven't reopened the EA form. I still haven't recovered my account. I can't reset my password because they even changed my email address. My account has been hacked. I click send, but it doesn't connect me to a consultant. I don't understand this. Is it because I'm in Türkiye that the consultant isn't connecting me?