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Feydaqin's avatar
Feydaqin
Seasoned Newcomer
4 months ago

Cant create support ticket for account unlink

Account was linked before but for some reason it got unlinked and now when trying to link my EA account to xbox gamepass it says it cant because its linke to a account that ends with disabled.ea.com ...
account linking
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
3 months ago

Hey Feydaqin​ you need to reset the password on the old account in order to re-enable the account so that you can take action on it.

Darko

Feydaqin's avatar
Feydaqin
Seasoned Newcomer
3 months ago

Only have the one account I am aware off with my main hotmail address and reset password the several times with no change

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 months ago

    If resetting the password did not change the message you are seeing then it means that you are looking at the wrong email and EA account.

    Darko

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