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Hi there,
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I'm sorry to hear you're having problems getting your verification codes. I will leave below instructions on what to do if you're not getting verification codes, if you can't get it fixed yourself by following those steps, then you will need to contact EA Help Support. To find instructions on how to contact support, please see the following article: How to get help with your EA Account
Not getting codes to your email address?
Try resending the code. If that doesn’t work, make sure:
- your inbox isn’t full
- you’ve checked the spam folder
- you or your service provider haven’t blocked us
- you’re logged in to the right EA Account.
- If you’re logged in to a different EA Account, your codes might go to the wrong email.
Tip: Keep your email address up to date so you can always get your codes.
If you’re still not getting your codes, look for a past email from ea@e.ea.com and allow images to be displayed. Then, resend the verification email.
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