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AKMGYT's avatar
AKMGYT
Seasoned Newcomer
2 months ago
Solved

Cant unlink steam account because the unlink button is not working

I was going to link my steam account to EA account it says another steam account is already linked to my steam account (which is not mine) and when i tried to unlink that the button is not working i got the two factor code but clicking the unlink button just shows to unlink steam. Please Help

account linking
  • EA_Darko's avatar
    EA_Darko
    2 months ago

    In that case AKMGYT​ I'd recommend speaking with our live support team to see what they can recommend. We cannot assist with account issues here, you can speak with out team here

    Darko

7 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey AKMGYT​ is it the case that the button just cannot be unlinked due to the button not working or is it something a little more?

    The more info you can share with us the better we can help. Can you screenshot just what you see?

    Darko

  • AKMGYT's avatar
    AKMGYT
    Seasoned Newcomer
    2 months ago

    Yes the button is not working. Even if I  press the unlink button it just shows to unlink.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Do you have any overlay running AKMGYT​ that may be interfering?

    If you have any can you go ahead and disable them.

    Darko

  • AKMGYT's avatar
    AKMGYT
    Seasoned Newcomer
    2 months ago

    I disabled all overlays but it still not working

     

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Would it be possible to test on another device AKMGYT​ to see if you have the same issue?

    I'm trying to recreate the issue here but not able to so want to rule out as much as possible.

    Darko

  • AKMGYT's avatar
    AKMGYT
    Seasoned Newcomer
    2 months ago

    I tried to do it from my phone and laptop still its not working.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    In that case AKMGYT​ I'd recommend speaking with our live support team to see what they can recommend. We cannot assist with account issues here, you can speak with out team here

    Darko

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