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Minaithnir's avatar
Minaithnir
Seasoned Newcomer
2 months ago

Changed EA ID - Only Changed in Some Places

Howdy,

Recently discovered my EA ID was wrong, somehow it had reverted to one I hadn't used since the 2000s. Can't change it back to the correct EA ID because it's in use (by me), so had to stick a 0 on the end - **bleep**!

Anyway I changed my EA ID through the website, and the website accepted it and displays the new ID in the top right corner. However it only changed in some places, Help, Forums and EA App all show the old ID. Example in the attachment, left is the account website, right is EA App.

Have had a couple of goes at fixing this through EA Help, but I keep getting fobbed off by chat support. They tell me they've elevated the ticket and someone will get back to me, and then my case is marked as either "Waiting for Player" or "No Fix". So far I've never actually heard from the higher tier technicians they promise to forward my issue too.

Given they "helpfully" suggested I might have more luck via the forums - has anyone else had this issue with their EA ID getting glitched? 

Cru

PS: Couldn't see a forum for EA Account, so filed under the App

5 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Did you manage to get this sorted or is it still an ongoing issue?

    Darko

  • Minaithnir's avatar
    Minaithnir
    Seasoned Newcomer
    2 months ago

    G'day. The chat support people marked it No Fix and closed it. Didn't contact me once without me prompting. Can't believe it's not resolvable, my display ID won't be the core ID in the database, it'll be an alias. If you're able to check I'd appreciate it, right now I can't play any EA games on PC because my username is wrong (appreciate that might seem like it shouldn't mean much, but it does to me)

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Are you sure that it is not simply a case that you have more than one EA account and are logged into both in different places?

    Darko

  • Minaithnir's avatar
    Minaithnir
    Seasoned Newcomer
    31 days ago

    Morning! Yeah it’s the same login details across all places. I updated my avatar and it shows in all places too, which sort of double confirms it’s the same profile.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    31 days ago

    Odd one, have you spoken with our support any time recently about this?

    Darko

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