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Minaithnir's avatar
Minaithnir
New Novice
10 months ago

Changed EA ID - Only Changed in Some Places

Howdy, Recently discovered my EA ID was wrong, somehow it had reverted to one I hadn't used since the 2000s. Can't change it back to the correct EA ID because it's in use (by me), so had to stick a ...
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Minaithnir's avatar
Minaithnir
New Novice
2 months ago

Ironically I have now recieved my first email related to my support tickets.... it was a request for reviewing my experience xD

Issue still not resolved, so yeah would kill for any assistance the CMs can provide

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey Minaithnir​ we cannot help with account issues here. Just not something that we can do as we can't discuss your account or cases with you.

    With that in mind, the best thing I can suggest is to open a new case with our support.

    Know it's not what you want to hear and if there was something more I could do I would but it simply isn't possible.

    Let me know how you get on.

    Darko

    • Minaithnir's avatar
      Minaithnir
      New Novice
      2 months ago

      Once again reporting back.

      First agent listened to the issue, reviewed provided evidence, then transferred me to a second claiming they could help.

      Second agent listened, seemed to understand, said "it must be a glitch" and then started talking about updating my notes and asked me to post on the forums because that is what's needed to fix the problem. When I asked about my ticket being elevated I was told there is no further elevation, that chat was the highest it could go. When I then asked if my ticket / case number can be elevated to a back end support team who do not interact directly with customers I was told they don't exist, then thanked and disconnected. 

      So basically round and round we go.

      I thought you EA_Darko​ would at least want to know the chat agents are claiming you CMs have magical powers.

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        1 month ago

        i think the confusion here Minaithnir​ is that the live support classify this as a bug and the avenue to report a bug is here on the forums.

        Darko

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