Didn't receive my rank badge
I have my switch and pc accounts connected to the same EA account but when the new season rolled over i only got the rank rewards for my pc account even though i got pred on switch and the ai chat bo...
Forum Discussion
EA_LunardustCat
Community Manager
Community ManagerSorry to hear you’re running into this. Unfortunately, the CM team is not able to help with that, and we also do not have a way to transfer the case to support on your behalf. Because this involves account privacy, it has to be handled by you directly.
Just to confirm, are you playing Apex? If so, please try using the Contact Us button on this page.
Yes i'm playing Apex and i've submitted close to 10 tickets, my accounts are 100% linked together yet it gave me the lesser rank reward that i got. So all that time playing rank was literally for nothing ?
Your contact us page is literally useless, i've BEEN trying to contact you guys for the past 5 hours about this but your ai chat bot just keeps sending me in circles, like i genuinely feel like this game is a waste of time at this point with how horrible it is and how much it makes.
5 hours and 10 tickets and i haven't even gotten to speak to a real person hence why i came here, these forums are more active than ea help is lmao
- EA_LunardustCat
I just tested this myself. When I entered “Didn’t receive my rank badge”, used a placeholder name, and replied PC and Switch as the platform, the chatbot asked me to confirm that it was a missing rewards issue. After I confirmed that, it directed me to a related self-help article, and at the bottom there was a Chat with us option.
After clicking that, I was taken to the next page and a live chat window appeared. I also received an email confirming that a case had been created.
Sorry that I forgot to grab a screenshot of the Chat with us step, but the help website does appear to be working normally from my side. I know it has been frustrating having to try this multiple times already, but please make sure you are answering the chatbot questions as accurately as possible.
Yeah i've done that 10 times and every single time it doesn't let me speak to them and just says that i was afk yet i've been sat here all day waiting for a reply from the support, idk what to tell you literally i cannot get in contact with support
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