Didn't receive my rank badge
I have my switch and pc accounts connected to the same EA account but when the new season rolled over i only got the rank rewards for my pc account even though i got pred on switch and the ai chat bo...
Forum Discussion
EA_LunardustCat
Community Manager
Community ManagerSorry to hear you’re running into this. Unfortunately, the CM team is not able to help with that, and we also do not have a way to transfer the case to support on your behalf. Because this involves account privacy, it has to be handled by you directly.
Just to confirm, are you playing Apex? If so, please try using the Contact Us button on this page.
5 hours and 10 tickets and i haven't even gotten to speak to a real person hence why i came here, these forums are more active than ea help is lmao
- EA_LunardustCat
I just tested this myself. When I entered “Didn’t receive my rank badge”, used a placeholder name, and replied PC and Switch as the platform, the chatbot asked me to confirm that it was a missing rewards issue. After I confirmed that, it directed me to a related self-help article, and at the bottom there was a Chat with us option.
After clicking that, I was taken to the next page and a live chat window appeared. I also received an email confirming that a case had been created.
Sorry that I forgot to grab a screenshot of the Chat with us step, but the help website does appear to be working normally from my side. I know it has been frustrating having to try this multiple times already, but please make sure you are answering the chatbot questions as accurately as possible.
Yeah i've done that 10 times and every single time it doesn't let me speak to them and just says that i was afk yet i've been sat here all day waiting for a reply from the support, idk what to tell you literally i cannot get in contact with support
- EA_LunardustCat
Just to make sure I understand correctly, do you mean you kept the browser and live chat window open, waited around, maybe 33 minutes, for it to connect to an agent, and then, instead of receiving a greeting message from the agent, it simply timed out?
They literally just keep closing them on me even tho my problem hasn't been looked at
- EA_LunardustCat
I just received the email saying “An Advisor is available to chat with you.” When I clicked into it, it looked like this on my side.
So I do think the issue may be related to there being too many duplicate cases in the system. Please try resuming only the earliest case and see whether that works better. Thank you for your patience.
I copied your exact steps, and i never get the chat window at all. It literally just keeps telling me missing items aren't supported by advisors, so who else is supposed to help me if the advisors wont ? Like there's gotta be a direct way to speak to a real person, idk how many times i keep spamming the bot to speak to a real person and it just asks me what my problem is and i keep telling it the issue and it's the same outcome every single time, i'm literally cancelling my ea membership because this company is actually ridiculous.
- EA_LunardustCat
I checked my chat with the chatbot again from yesterday, and this was the wording it gave me: Is this what you need help with? In-game currencies and rewards. You may want to try selecting or using that exact wording directly.
You could also try contacting support through an account-related issue category instead and see whether that gives you a different route.
And sorry you’ve had to go through so many hurdles just trying to reach an advisor.
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