Didn't receive my rank badge
I have my switch and pc accounts connected to the same EA account but when the new season rolled over i only got the rank rewards for my pc account even though i got pred on switch and the ai chat bo...
Forum Discussion
5 hours and 10 tickets and i haven't even gotten to speak to a real person hence why i came here, these forums are more active than ea help is lmao
EA_LunardustCat
Community Manager
Community ManagerI just tested this myself. When I entered “Didn’t receive my rank badge”, used a placeholder name, and replied PC and Switch as the platform, the chatbot asked me to confirm that it was a missing rewards issue. After I confirmed that, it directed me to a related self-help article, and at the bottom there was a Chat with us option.
After clicking that, I was taken to the next page and a live chat window appeared. I also received an email confirming that a case had been created.
Sorry that I forgot to grab a screenshot of the Chat with us step, but the help website does appear to be working normally from my side. I know it has been frustrating having to try this multiple times already, but please make sure you are answering the chatbot questions as accurately as possible.
Featured Places
EA Community Discussion
Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!Community Highlights
- EA_Lanna2 months ago
- EA_David1 year ago
Community Admin
