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alexterito's avatar
alexterito
Seasoned Novice
4 days ago
Solved

EA Account Disabled help!

I recently downloaded the open beta Battlefield 6 to my playstation 5, i was met with a mesaage to reset my passwaord with a QR code provided at prompt, i scanned the QR code and Error404 come up. i ...
login issue
  • EA_Claus's avatar
    EA_Claus
    4 days ago

    Hey alexterito​,

    If you're getting an error message saying your PSN account is already linked to an EA account, but the email address appears disabled, it means the EA account credentials have expired, and you can reset the password to reactivate it. 

    If resetting the password doesn't work, you might have registered a new EA account using the same email address. In that case, you can try changing the email on the new EA account and resetting the password once again, it should then correctly reactivate the old EA account. 

    If the above doesn't work, please hang in there to hear back from the Customer Support team you already reached out to. An advisor would need to have a closer look at the account; I appreciate your patience with this!

EA_Claus's avatar
EA_Claus
Icon for Community Manager rankCommunity Manager
4 days ago

Hey alexterito​,

If you're getting an error message saying your PSN account is already linked to an EA account, but the email address appears disabled, it means the EA account credentials have expired, and you can reset the password to reactivate it. 

If resetting the password doesn't work, you might have registered a new EA account using the same email address. In that case, you can try changing the email on the new EA account and resetting the password once again, it should then correctly reactivate the old EA account. 

If the above doesn't work, please hang in there to hear back from the Customer Support team you already reached out to. An advisor would need to have a closer look at the account; I appreciate your patience with this!

  • alexterito's avatar
    alexterito
    Seasoned Novice
    3 days ago

    Thank you for the support, ea doesn't recognise any emails that i have used in tha pass or i can rember, so I am not sure what to do from here, assuming I have to wait for a response from the claim I made, would be great to see a quik and easier method of tackling this problem, or live chat assistance.

    • EA_Claus's avatar
      EA_Claus
      Icon for Community Manager rankCommunity Manager
      3 days ago

      Sorry, we can't make account changes on the EA Forums.

      Our live support team's advisors are equipped to resolve these situations.

      I recommend you try reaching out to the live support team again today. Try using the issue Login Issues to submit the request. 

      Let us know if you need help with anything else!

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