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5 years ago

Solved

EA account linking to a new Xbox Account

Hi, I have an EA account, have had so for years. I have a reasonable amount of paid content on it, 20+ titles. I also have an Xbox Game Pass for PC subscription and have been eagerly awaiting acc...

account linking

AssassinXDAhmed
5 years ago
I had the same issue today, I had a live chat with EA Help Agent and he told me to unlink my old account link your new account.
I tried to convince him that I can't link another account to this account due to EA terms but he insisted to do it. I unlinked my old account and I told him what I should do next.
He told me wait and I waited. after literally one minute he told me to try to link my new account and it magically LINKED. I wanted to thank him but he closed the case and marked it as "Fixed". His name is Ajay M.

thekurse

5 years ago

I guess I don't really even understand why "unlinking" is an option if you can't link a new account. Do people just unlink and never use that service ever again? It's baffling.

I will definitely let you know if my yelling on social media or here uproots anything. So far it looks like EA's "official" channels are useless.

Qrusher14242

5 years ago

@thekurseThe only reason i can see is to unlink and relink to a new EA account. I wish it would have a big warning when saying you could never link another Xbox account. I don't get the point either, i have access to my email and access to all accounts involved, who cares if i link another xbox to an EA account?? just a baffling choice to limit it to 1 account ever.

@EA_Jason I did see one way i could maybe get it linked was to launch an EA game on an xbox console, but i dont own a current gen one. I mean, i have a 360, but not sure any of those EA games servers still work or if i could get it working again. So that probably wouldn't work.

How was issue not foreseen? You would think this would have come up in the testing stages, but who knows.

tmase83
5 years ago
@Qrusher14242 wrote:
@thekurseThe only reason i can see is to unlink and relink to a new EA account. I wish it would have a big warning when saying you could never link another Xbox account. I don't get the point either, i have access to my email and access to all accounts involved, who cares if i link another xbox to an EA account?? just a baffling choice to limit it to 1 account ever.
@EA_Jason I did see one way i could maybe get it linked was to launch an EA game on an xbox console, but i dont own a current gen one. I mean, i have a 360, but not sure any of those EA games servers still work or if i could get it working again.
I agree the whole thing about only ever linking one xbox account over the lifetime of your EA account seems arbitrary.
Forcing people to make a second EA account just to access EA Play content, separate from the EA account that you normally use would certainly serve to inflate the apparent number of users using the service. Im sure this is a metric that someone's performance bonus is tied to, or maybe I'm being a cynic.
I suspect, like you my EA account got linked, probably without much input from me, when I owned an Xbox 360. The only EA title I owned on Xbox was BF4, which I doubt I played more than once or twice, and I certainly don't recall being made aware of a lifetime restriction on account linking back then.
- menarche
  5 years ago
  The whole system is borked.
  An old roommate linked his xbox gamertag to my EA account on what I assume was an old Xbox I had so many years ago. EA chat folk who cannot think, just spurt out call scripts, want me to authenticate that account before they will remove it... hello... I don't have access to that account.
  I can verify on Xbox all day long, but they cant remove it.
  Now if I do successfully get it removed, I have to wait 6 months to link it... I now either lose all my xbox achievements, purchases just to create a new account. Or, I wait 6 months. This is such a vile garbage system.
  - tmase83
    5 years ago
    I don't think EA's system will let you link your existing EA account to another xbox account whether you wait six months or not.
    The whole process is ambiguous and poorly worded in my opinion.

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