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If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:community-hub-en"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:tghpe58374"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:ea-forums-en"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:community-hub-en"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":true,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"shortTitle":"EA Community Discussion","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"linear"},"topicsCount":669,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-04-15T02:12:41.412-07:00"},"tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY"},"User:user:5467165":{"__typename":"User","id":"user:5467165","uid":5467165,"login":"ALBlANT","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"rank":null,"email":"","messagesCount":3,"biography":null,"topicsCount":2,"kudosReceivedCount":1,"kudosGivenCount":1,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2025-03-28T02:03:26.734-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:12057645":{"__typename":"ForumTopicMessage","uid":12057645,"subject":"@EA_Cade please help — EA account can’t link to correct Steam after mistake","id":"message:12057645","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:5467165"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ea-forums-general-discussion-en"},"conversation":{"__ref":"Conversation:conversation:12057645"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:12057645"},"body@stripHtml({\"truncateLength\":200})":" EA_Cade please help — EA account can’t link to correct Steam after mistake Hi EA_Cade, I need help fixing a mistaken account link that’s now blocking access to Battlefield 2042. A few days ago, I ...","body@stringLength":"1543","rawBody":"

please help — EA account can’t link to correct Steam after mistake

Hi ,

I need help fixing a mistaken account link that’s now blocking access to Battlefield 2042.

A few days ago, I launched the game on my Steam, but the EA App was logged into my girlfriend’s EA account.
Her EA account was then automatically linked to my Steam, even though it should’ve been linked to hers.

We immediately:
- Unlinked her EA account from my Steam
- Linked my Steam to my own EA account

Now her EA account shows no linked Steam, but when she tries to link it to her own Steam, it says:
\"This EA Account is already linked to a different Steam account (Billy HERRINGTON).\"

So, even though everything looks unlinked, EA still seems to remember the old connection and won’t let her re-link it properly.

Could you please manually reset her EA account’s Steam connection from the backend?

It was just a small mistake — but now she’s unable to play the game she owns.
We’d be super grateful if this could be resolved quickly.

Thanks a lot for your help!

Best regards,
A concerned EA user

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ALBlANT

I am going to luck this thread as I have replied to your newer thread. There is no need to make duplicate or multiple threads about the same issue as it only floods the boards.

I am providing my answer to the other thread you made about this issue here as well.

Your girlfriend will have to submit a case via EA help as we cannot make/assist with account changes here on the Forum.

Contacting EA help https://help.ea.com/help/faq/using-ea-help or https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/#need-help

\n\n

","body@stringLength":"1386","rawBody":"

I am going to luck this thread as I have replied to your newer thread. There is no need to make duplicate or multiple threads about the same issue as it only floods the boards.

I am providing my answer to the other thread you made about this issue here as well.

Your girlfriend will have to submit a case via EA help as we cannot make/assist with account changes here on the Forum.

Contacting EA help https://help.ea.com/help/faq/using-ea-help or https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/#need-help

\n\n

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I know you’re all busy, but this is a time-sensitive issue for us. My girlfriend still can’t link her EA account to her Steam due to the mistaken previous link, even though everything now shows as unlinked.

EA_Cade, EA_Illium — sorry to bother you, but if you could take a quick look or point me in the right direction, we’d really appreciate it.

Thanks so much in advance!❤️❤️❤️

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, — sorry to bother you, but if you could take a quick look or point me in the right direction, we’d really appreciate it.

Thanks so much in advance!❤️❤️❤️

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