EA Help generates case numbers, but no confirmation emails or My Cases records

Question

Hello EA Community Team,&nbsp;I need help reaching EA Support about EA SPORTS FC 27 on Steam PC. EA Help has shown confirmation pages with case numbers, but the corresponding cases do not appear in My Cases and no confirmation emails have arrived, including in spam. I have verified that my EA account and email match, and also checked in an external browser. I tried both the Chinese and English EA Help pages. The "Chat with us" option redirected to a page saying an advisor would email me, rather than opening a live chat.&nbsp;How can I verify that these requests were received and reach an advisor through a working channel? I can provide the case numbers privately to authorized EA staff if needed.&nbsp;The underlying FC 27 issue is a bid/purchase action-limit message telling me to return after 24 hours, persisting well beyond 24 hours and preventing player listings. Transfer Targets also fails to load in the official Web App. Penalty History shows no records. I understand the forum cannot resolve account restrictions; this post is asking for help with the support-contact process.&nbsp;Thank you.

ea_cuervo · Answer

Hey there, I'm really sorry to hear you're having such a tough time getting through to support and that your cases aren't showing up.&nbsp;
One thing you can try is opening EA Help using an incognito or private window in your browser. Sometimes cached data or browser extensions can interfere with how the site loads your case history and routes the chat options.
If that doesn't work, you can also try logging into a different EA account (or creating a quick temporary one) just to see if you can establish a connection with EA Help that way. Once you get a hold of an advisor, you can give them your main account details and the case numbers you've already generated so they can look into them for you.
Let us know if that helps.

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EA Help generates case numbers, but no confirmation emails or My Cases records

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