EA PLAY PRO problems

Hello everyone, I would like to ask for help. My money was withdrawn for an EA Play Pro subscription by mistake yesterday and I would like to return the money. I wrote to EA support and they wrote that they don’t have any money in their account and I need to wait 3 to 5 days. The problem is that if the subscription is valid for more than 3 days, then it is impossible to return the money. What should I do? I want my money back.