EA Refund Tool & Contact Us Option Not Working

Question

Yesterday, 12/4/2025, my sister wanted to get almost all the Sims 4 expansion packs/content packs/etc. We bought them (totaling almost $500) but they unfortunately aren't compatible with her laptop. I've tried every single route recommended to try and get a refund for these, but the refund tool won't work now, and when I go to the "Contact Us" form, it says "this issue isn't supported by our advisors".

I'm refusing to let this go for purchases that are unusable and totaling over $500!!! Someone please help me here.

ea_pythia · Answer

Hello 1b268c735d24d5d3​,
what exactly happens, when you try to use the refund tool?&nbsp;

bibliogeek · Answer

I have the same problem with the refund tool. In Step 1 it says: You don't have any eligible games or a history of refund requests. Yet when I go to Order History, the Sims 4 Get Together is clearly there. I ordered twice since it was so slow to respond, I thought the order did not go through.

puzzlezaddict · Answer

BiblioGeek​&nbsp; Sims 4 packs are treated as DLC and therefore not eligible for automatic refunds.&nbsp; You'd need to contact EA customer support, and talk to a real person in real time, to get the refund.&nbsp; If you've tried that already and couldn't get through, that may have been because of the holiday break, so it's worth trying again now or in a couple days.
https://help.ea.com/en/customer-care/

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EA Refund Tool & Contact Us Option Not Working

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