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opienick's avatar
opienick
Seasoned Newcomer
3 days ago

EA Report a Player Broken

I'm attempting to report a player in detail and the EA Help "Report a Player" form seems to be broken. Does anyone know how I can report without this form? I get 404 code when submitting form...
ea help
fifa193's avatar
fifa193
Rising Traveler
1 day ago

There are other threads that mention this 404 error after submitting the form, it's more than 4 months the form is broken, at the beginning it was working one time after 20-30 attempts, now it doesn't work at all, people reported this issue but we've been completely ignored because "it works on your side", it's clear there's something wrong and it should be investigated since the form is the only decent way we have to report cheaters. Other alternatives to report players have relevant limitations.

For example:
Reporting issues goes right to 404 not found. | EA Forums - 13213333

Hacker Report 404 Error | EA Forums - 13275937Hacker Report 404 Error | EA Forums - 13275937
And many others

EA_Darko​ I get that it might work on your side ​ but I've been trying for months, different browser, different device, different connection, I've been able to report only one or two cheaters out of twenty (more or less), and for each cheater I tried to submit the form 20-30 times or more using as I said, different devices, different browsers, different connections (also mobile), trying in different moments or days.

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
1 day ago

Hey fifa193​ as frustrating as it may be, a handful of complaints about an issue like this would point to it being something user-side.

If it was widespread, we would be seeing thousands of posts and contacts internally about this. No one has ignored you, even looking at the links you shared and a member of the team replied to you.

What troubleshooting have you tried?

Darko

 

  • fifa193's avatar
    fifa193
    Rising Traveler
    1 day ago
    EA_Darko wrote:

    as frustrating as it may be, a handful of complaints about an issue like this would point to it being something user-side.

    If it was widespread, we would be seeing thousands of posts and contacts internally about this. No one has ignored you, even looking at the links you shared and a member of the team replied to you.

    I’ve been burned before many times by EA since this way of thinking is applied to many context, we are not just numbers, but this philosophy explain well why when I paid for game contents that your company was selling, and I didn't get the right content since there was a bug "blocking it" because the game was poorly coded it took 1 and a half month for EA to fix that bug (when the content was already obsolete), there were just not enough people having my problem, so I was unlucky :)

    Btw I wasn't the one creating the threads, I just replied but I've never been contacted. 

    EA_Darko wrote:

    What troubleshooting have you tried?

    I've been trying for months, different browser, different devices, different connections, but I can't submit the form. Maybe it's just something related to a specific game (FC 26), maybe it's the combination game+ report reason (cheating) that result into a 404 error, I don't know. Would be nice if someone could investigate it.

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