Community ManagerSorry to burst the bubble stopandgo25 but our TOS team and our advisors are in fact humans.
Our live support team cannot help with TOS related issues and as such if you game the system to open a case then they still can't help.
Our TOS team independently review all appeals but do use templates for uniformity in response. This is standard across the industry and others.
If after multiple investigations our team has denied your appeals then it means they found evidence to support the action.
Darko
No bubble here to burst and never feel sorry for bursting your own bubbles. Human or not for the fact that there is no transparency in the process and decision making is reason enough to win an arbitration case. That violates their won EA user agreement chapter 15. I had to download my own user logs for review and request my own DSAR. The DSAR I will get within 30 days. My user and game logs I was able to download states a different reason for the temporary ban. Why? Its just copy and paste template without a full review. Also honest question what was solved? Why does my topic show solved? What solution to you provide that fixed anything? Last thing is I appreciate you as a manager responding to my post. Seems like the forms is the only place EA has any type of manager. The EA help chat support does not have any nor the EA TOS for some reason.
Community Manager
Community Admin
