Community ManagerSorry to burst the bubble stopandgo25 but our TOS team and our advisors are in fact humans.
Our live support team cannot help with TOS related issues and as such if you game the system to open a case then they still can't help.
Our TOS team independently review all appeals but do use templates for uniformity in response. This is standard across the industry and others.
If after multiple investigations our team has denied your appeals then it means they found evidence to support the action.
Darko
I have played since Battlefield 3, my account is almost 10 yrs old with no history of hateful conduct. I have reported many cases of r4c1sm and n4z1 symbols from battlelog and chats, gamertags, etc.
Yet I was banned for using a gamertag opposing to n4z1s and can't recover my account because the TOS team never reads my appeals and refuse to answer me. How can you get banned for opposing to hate speech?
Community Manager
Community Admin
