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Baconfrazzles33's avatar
Baconfrazzles33
Newcomer
2 months ago
Solved

Email on ea account isnt

trying to log into my ea account and get to the point where it sends a code to my email, the email it sends to isnt the right one and when i try to reset the password or try to change anything the number that is associated is also not mine. but it is my ea account

account info
login issue
  • EA_Lanna's avatar
    EA_Lanna
    2 months ago

    Hi Baconfrazzles33​, 

    It sounds like a few things are happening there. 🤔 Let's see...as you can see the account information, it seems you're able to log in.  The issue seems to be that the EA account information has changed, and you're having trouble updating them. 

    You may have a compromised account on your hands. You'll need our support team's help to recover the account and update the information so it reflects yours once more.

    To reach them, click on this link and scroll down to Still need help, and select Chat with us. Then fill in the information and submit the case to start a live chat conversation with the live support team. 

    - EA_Lanna

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi Baconfrazzles33​, 

    It sounds like a few things are happening there. 🤔 Let's see...as you can see the account information, it seems you're able to log in.  The issue seems to be that the EA account information has changed, and you're having trouble updating them. 

    You may have a compromised account on your hands. You'll need our support team's help to recover the account and update the information so it reflects yours once more.

    To reach them, click on this link and scroll down to Still need help, and select Chat with us. Then fill in the information and submit the case to start a live chat conversation with the live support team. 

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi Baconfrazzles33​, 

    It's been a while since we heard from you. Were you able to contact the support team to recover the account and update the information? 

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi Baconfrazzles33​, 

    It's been a while, we're hoping that means the advice I shared set you on the right course, and you've been able to update your email. 🙂

    We're going to wrap up this discussion for now, but if there's anything more you'd like to share or ask, don't hesitate to start a new thread or jump into an active one and we'll do our best to help with recommendations.

    Thanks and happy Gaming o/

    - EA_Lanna

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