Forum Discussion

Rising Novice

10 months ago

Solved

Getting this error. Buy these games cant use them HELP

Your accounts can’t be linked because the EA Account for ab*****@yahoo.com was previously linked to the Xbox account for Titan Spirit10. An EA Account can only be linked to one Xbox account in its lifetime.

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EA_Poppy
10 months ago
Hi Player_9dalpg62,

this means that your EA account has been previously linked to another Xbox account, you can find more information here:
https://help.ea.com/en/help/account/link-your-console-accounts/

You can reach out to EA support for further support on this issue here.

5 Replies

EA_Poppy
Community Manager
10 months ago
Hi Player_9dalpg62,

this means that your EA account has been previously linked to another Xbox account, you can find more information here:
https://help.ea.com/en/help/account/link-your-console-accounts/

You can reach out to EA support for further support on this issue here.
Player_9dalpg62
Rising Novice
10 months ago
that account link thing does not help. And the support on the issue is non responsive. I need help solving this I have paid good money for the xbox and the games and now I can use them this is crazy....Please give me solution not a diversion
Bulmarabbit
Seasoned Newcomer
10 months ago
Maybe someone else is on your account and has hacked it
Player_9dalpg62
Rising Novice
10 months ago
It has not be hacked. I have an old xbox 1 that was linked to the ea account. I am guessing it is holding on to that. It needs to be relaesed so I can link my new xbox to the ea account. It is crazy you cant release that and connect to the new system. I play a lot of the ea sports games and have paid for them but I CANNOT use them and it seems ea support is not real
EA_Poppy
Community Manager
10 months ago
If EA Support can't help you, Player_9dalpg62, you would need the allotted timeframe as indicated here:
https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

There is unfortuantely no other way to solve this.