How do I get a none chatbot replay in the ea support chat?

I am trying to use the EA support chat, but I only get template responses. I asked get asked for an email I have already provided in that chat.

feedback

Adi0282

Rising Novice

23 days ago

Hi Darko, I filled out a survey only Playtest that ran from Feb 21 - 27th. I had selected the BF6 PS5 version as my reward and I have yet to receive it. Can you please check and confirm if I am eligible for it and if yes when can I get it? I have also been getting generic responses from EA help. So it would be great if I could get a proper reply.