How do I get a none chatbot replay in the ea support chat?

I am just wondering if having reWASD installed and not cheating in game is a banable offense. Also my penalty history is empty. And submitting a webform, only redirects to penalty history.

Getting a non-chatbot response in EA support can be tricky sometimes. From my experience, it helps to start by clearly stating your issue in simple terms and mentioning that you need to speak with a live agent. Waiting during off-peak hours sometimes improves the chances of connecting with a human. If the chatbot keeps giving generic answers, try asking very specific questions about your account or issue, and politely request escalation to a support representative. Patience and clear communication seem to be the key.

Any issues around a ban or sanction jmm0009​ would need to be appealed using the link I shared in my last post here.

We simply cannot assist with anything account related here on the forums.

Darko

i was suspended on 2021 and it said my suspension would be lifted in a week and to this day im still not able to get in  

Hey e5cfe0e88261cb37​ you can appeal any sanction or ban /here

We are not able to assist with anything account-related on the forums, and as such, all we can do is provide you with the relevant links to appeal.

All appeals are independently investigated by a member of the team.

Darko

I think I was banned for having reWASD installed and the only exploit I know of with reWASD is to bind to a virtual controller for ximming. I don’t think I ever used a controller with the game, so it should be an easy unban.

I don’t know how to send such a ban appeal to EA and have a human that understands it act on it.

The best thing to do Adi0282​ is to give it some time.

The numerous factors in play here can mean it takes a little time.

Darko

Sadly no. I didn't get any definitive reply other than the generic "rewards are processed by 1-2 business days after Playtest ends". 

I completed the survey and was allowed to select a game as reward, that's the only reason I wanted to know if I was eligible and mailed mailto:playtesting@ea.com to get help. 

No worries Adi0282​, we just call it out to stop it becoming a trend as it has happened where threads have been derailed due to this.

Have you been able to speak with our support?

Darko

Thank you for the reply. It wasn't my intention to hijack the thread. I also had the same issue as OP and I saw your reply and since you are a community manager I thought I could get some actual help here.