Forum Discussion

68y17zgl9l5y's avatar
68y17zgl9l5y
Seasoned Newcomer
6 days ago
Solved

How do I open a live chat?

I’m trying to recover a stolen ea account but i cannot figure out how to get passed this AI crap.  I hate this 

  • Hi there. Sorry to hear you're having trouble getting a chat started. Try using the 'Contact us' button at the bottom of this page. When the bot presents you with an article, click on it and it should give you the option to chat. Thanks!

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 days ago

    Hi there. Sorry to hear you're having trouble getting a chat started. Try using the 'Contact us' button at the bottom of this page. When the bot presents you with an article, click on it and it should give you the option to chat. Thanks!

  • 68y17zgl9l5y's avatar
    68y17zgl9l5y
    Seasoned Newcomer
    6 days ago

    Hey that’s what I’ve been doing but it keeps bringing me to a AI bot that won’t let me get through to support. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 days ago

    You need to choose an option where chat is supported. Are you being shown an article to click on?

  • 68y17zgl9l5y's avatar
    68y17zgl9l5y
    Seasoned Newcomer
    6 days ago

    Yes, once I click on it, it keeps bringing me back to the same AI chat bot that doesn’t help me with anything 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 days ago

    What exactly do you need to contact an advisor for? I'll go through the help options and find one that gives you the option for chat. 

  • eitraaa's avatar
    eitraaa
    Rising Newcomer
    6 days ago

    Hey man I need help with a similar problem, My xbox account is linked to an EA account but the email for that EA account is deleted, I need to talk to a real agent to get it sorted but it keeps sending me through this AI crap.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 days ago

    Hello. Please follow these steps:

    1. Go here - https://help.ea.com/en/ea-account/
    2. Click on the 'Contact us' button at the bottom of the page
    3. Type "I need to update my email address"
    4. Enter the name of your game
    5. Enter the platform
    6. Click the Yes button when it shows the Update EA Account article
    7. Click on "Did this fix your issue?"
    8. Choose the No button
    9. Click on the Chat with us button

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