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R5-Trainn's avatar
R5-Trainn
Seasoned Novice
4 months ago
Solved

I forgot my account email and can't log in

I have 2 ways to log into my account and both work, the first is directly through EA with a login and password (I know them) and the second is from my Steam which is linked to EA (I also have full ac...
account linking
ea help
login issue
  • EA_Lanna's avatar
    EA_Lanna
    4 months ago

    Hi R5-Trainn 

    Thanks for explaining things so far. Unfortunately, there isn't a way to change the account details on your own if you can't recover the security codes. You will need the support team's help on this one. However, their hands are tied if you can't pass the security stage with them. I know it can be frustrating when it's been so long but try to recall the information they ask for. Once the security checks are passed, the support team will be able to help you update the account information from there. 

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
4 months ago

Hi R5-Trainn 

Thanks for explaining things so far. Unfortunately, there isn't a way to change the account details on your own if you can't recover the security codes. You will need the support team's help on this one. However, their hands are tied if you can't pass the security stage with them. I know it can be frustrating when it's been so long but try to recall the information they ask for. Once the security checks are passed, the support team will be able to help you update the account information from there. 

- EA_Lanna

  • R5-Trainn's avatar
    R5-Trainn
    Seasoned Novice
    4 months ago

    Can they tell me my email if I provide all the necessary data? Just say, I have enough of this, or maybe I can somehow find my email while in games that require authorization ea through steam, for example apex legends

    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      4 months ago

      Hi R5-Trainn, 

      I'm sorry, I'm not sure. The account recovery side of things would be more of the support team's wheelhouse. They can let you know what they can and can't share when you're in touch with them if you ask.  

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