Forum Discussion

erinsland1's avatar
erinsland1
Seasoned Newcomer
8 days ago

impossible to contact

I want to speak to someone about accessing my account. It is asking for a verification code but isnt sending one. there is no where to get help. 

why are you making it so difficult for people to contact you for assistance? 

Can you please help with accessing my account!!!!

2 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hey there, 

    If you're not getting codes to your email address, try resending the code. If that doesn’t work, make sure:

    • your inbox isn’t full
    • you’ve checked the spam folder
    • you or your service provider haven’t blocked us
    • you’re logged in to the right EA Account.
    • If you’re logged in to a different EA Account, your codes might go to the wrong email.
    • Keep your EA Account email address up to date so you can always get your codes.

    If you’re still not getting your codes, look for a past email from ea@e.ea.com and allow images to be displayed. Then, resend the verification email.

    If you still need further assistance, you can contact EA Help by following the steps in this article: How to get help with your EA Account

    Let us know if you have any questions.

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