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Hidankeke's avatar
Hidankeke
Newcomer
26 days ago
Solved

Kit's didn't disappear from the cart

Not sure if this is the right forum but I am not sure where this fits. I bought multiple kits today and two of them didn't disappear from the cart. I thought for some reason that the payment didn't g...
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  • puzzlezaddict's avatar
    puzzlezaddict
    26 days ago

    Hidankeke​  You'll need to contact EA customer support for a refund, as Sims 4 kits are treated as DLC and therefore not eligible for automatic refunds.  But a support rep can manually process the refund for you.  An accidental double purchase is one of the standard exceptions to the rule.

    Make sure that you either get a refund for one copy of each, AND you still have the content in your library; or you get a refund for both copies of each, so you can purchase them again.  I've seen a number of cases where a player gets a refund for only one of the double purchases and also has the content removed from their game library.

puzzlezaddict's avatar
puzzlezaddict
Hero+
26 days ago

Hidankeke​  You'll need to contact EA customer support for a refund, as Sims 4 kits are treated as DLC and therefore not eligible for automatic refunds.  But a support rep can manually process the refund for you.  An accidental double purchase is one of the standard exceptions to the rule.

Make sure that you either get a refund for one copy of each, AND you still have the content in your library; or you get a refund for both copies of each, so you can purchase them again.  I've seen a number of cases where a player gets a refund for only one of the double purchases and also has the content removed from their game library.

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