Lost access to purchased content after misleading support guidance

Hello,

I am requesting help regarding an EA account linking situation.

During a support interaction, I changed the linked PlayStation account while trying to resolve an issue. The irreversible consequences and loss of access to my existing progress and purchased content were explained only after I had already proceeded with the change.

If I had been clearly warned beforehand, I would not have performed the account switch.

Support agents confirmed the 6-month relinking restriction, which currently prevents me from accessing licensed content that still exists on my original EA account.

I am not requesting a policy bypass, but I kindly ask if this case can be reviewed considering that the action was taken following support guidance without full prior warning.

Thank you for any assistance or review.