Lost access to purchased content after misleading support guidance

Just following up on this thread in case an EA Community Manager could review the situation.

I have since been advised by EA Support that my case has been submitted for supervisor review, and I wanted to provide additional visibility here as the issue involves temporary loss of access to purchased seasonal content following an account change made during a support interaction.

Any guidance or review from EA Staff would be greatly appreciated. Thank you.

Hello,

I am requesting help regarding an EA account linking situation.

During a support interaction, I changed the linked PlayStation account while trying to resolve an issue. The irreversible consequences and loss of access to my existing progress and purchased content were explained only after I had already proceeded with the change.

If I had been clearly warned beforehand, I would not have performed the account switch.

Support agents confirmed the 6-month relinking restriction, which currently prevents me from accessing licensed content that still exists on my original EA account.

I am not requesting a policy bypass, but I kindly ask if this case can be reviewed considering that the action was taken following support guidance without full prior warning.

I'm able to provide proof such as screenshots of conversation with the agent, case number, or anything else needed.

Thank you for any assistance or review.