My Account got hacked, now I have to wait a year before I can play my games

Question

Am I understanding this correctly, that because someone stole my information and hacked my account, I have to wait 365 days before I can unpair their steam account and access my games again?

I tried contacting support but got no reply, and the only justification they give for this insane policy is that it's to "protect" my account.

How is letting someone else piggyback off my account, while denying me the ability to play my own games, for a year protecting it?

If there's anyone here with any advice or insight, I'd really appreciate it because this feels beyond insane

ea_cuervo · Answer

Hi there, I’m sorry you’re dealing with this. I understand why being unable to access your games after your account was compromised would be extremely frustrating.
As this involves an unauthorized Steam account being linked to your EA account, we’re unable to investigate or make changes from the Forums. You’ll need to contact EA Help so an advisor can review the account and help you recover and secure it.
When contacting them, please explain clearly that the Steam account was added after your EA account was hacked. It may also help to have your original account email address, EA ID, linked platform usernames, and any relevant purchase information available for verification.
I can’t guarantee that the unlinking restriction can be removed, but the account-recovery team will be best placed to review what options are available in this situation.