Forum Discussion

Darkzzy77's avatar
Darkzzy77
Seasoned Novice
28 days ago

My Email Has Been Hacked and can’t recover the account, Please Help

I had my email hacked years ago, My EA account was linked to the email and I no longer can get access to the email to change the information needed to verify it, I have personal information tied to t...
accessibility
account info
account linking
ea help
login issue
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
28 days ago

Hi there, I'm sorry to hear that your account has been compromised. To recover the account, please follow the steps in this article. If you need any assistance during these steps, feel free to reach out to EA Help by scrolling down to the bottom of that page and clicking on "Contact Us". 

Birchy_930's avatar
Birchy_930
Seasoned Newcomer
26 days ago

I have made three cases. But none of them are popping up on my portal/profile case. Anyway i can get the ball rolling on this. 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    23 days ago

    Hey Birchy_930​, if you select "Compromised EA Account" as the topic, you should get the chat option as a contact method. Are you getting the chat option when creating a case? 

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