Forum Discussion

5tx20r9ntzqr's avatar
5tx20r9ntzqr
Newcomer
3 months ago

need help bypassing the two factor authentication

As we all begrudgingly had to do, I switched from Origin to EA. 

Log in info is correct, however I can't log into my old email (forgotten password) to get past the authenticator stage and type in the code when EA asks me to. 

Meaning I cant access my account anymore that I have spent a fortune on. 

Asking for help from my email provider is of no use at all, because it is an old email from an old provider, that does not operate well anymore.

EA is of no help at all in this matter because I can't even find a contact number, and the help pages just go in circles (and tell me to log into an account THAT I CANT ACCESS)

Does anyone have ideas? @EA u good to take some responsibility??

ea help
login issue

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey 5tx20r9ntzqr​, 

    If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.

    If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can take a look. You do not need to be logged in to create a case.

About EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!1,593 PostsLatest Activity: 8 minutes ago